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 Virgin on Demand is Pants :(

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stereosound
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PostSubject: Virgin on Demand is Pants :(   Sat Feb 02, 2013 11:24 pm

Just been watching 4OD got two thirds of the way through the program and BAM!!!

It just goes off and we get a message that its experiencing high demand right now :Ang:

Virgin Broadband is great we currently get 25+mb cant grumble but on demand has a mind of its own Rolling Eyes

And try to get any sense on their helpline you by the time they have passed you half way around the universe you have given up the will to live Headbang

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macp
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PostSubject: Re: Virgin on Demand is Pants :(   Sat Feb 02, 2013 11:32 pm

We were with AOL for years and experiencing crap speeds but just didnt realise it until streaming media became more commonplace. AOL blamed everyone else my equipment etc until I finally got them to admit they could not give me the speeds I was paying for.I did a bit of research and went with a UK outfit called Xilo and now I get the speeds im paying for and its (touch wood) reliable. These big internet companies are all the same ie oversubsribed.
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stereosound
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PostSubject: Re: Virgin on Demand is Pants :(   Sat Feb 02, 2013 11:42 pm

We used to be with AOL or as they called it AO Hell Laughing

Virgin Media are good for their broadband speeds but the on demand is terrible at times often missing programs out altogether cutting out half way through as tonight or telling you there's no service at all

But they never offer to pay you anything back during outages Rolling Eyes
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PostSubject: Re: Virgin on Demand is Pants :(   Sun Feb 03, 2013 9:44 am

I'm with Sky, have to be honest the last place I would have come for broadband but they have exceeded my expectations and the 40meg fibre is great, plus the TV service is hands down the best I've had and cheaper than the other stuff too!

P.s I don't work for em lol!

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macp
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PostSubject: Re: Virgin on Demand is Pants :(   Sun Feb 03, 2013 11:02 am

A lot of it seems to depend where you live though. Fibre only just being rolled out to domestic properties here but not available on the business park where I work ??
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ventorafred
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PostSubject: Re: Virgin on Demand is Pants :(   Mon Feb 11, 2013 7:56 am

God sake dont go with the BT Vision poo
Its unwatchable, and every time I phoned to complain,
Got on a hold line for half an hour and a Indian guy finally answered
not understanding my Black country dialect, so decided to ask me continually
what the fecking weather was like by me Headbang
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PostSubject: Re: Virgin on Demand is Pants :(   Mon Mar 18, 2013 9:52 pm

I have discovered there has been a nationwide fault with the Virgin Media on demand service for quite a while now.

Their customer service is crap, they try to be helpful but lets be honest but talking to Cedric Singh based in a call centre somewhere in Calcutta is a pointless waste of time and effort.

Hmm, check cables..........reset box.............no improvement............book engineer
same story every time.

Engineer turns up, quick check all ok then informs us there is a nationwide problem. Now why couldn't they just told me that on the damn phone!
Feckin Eejits !

Next time you ring up to complain just tell the operator that you feel like you are not getting the service you are paying for, lay it on thick then say your considering cancelling their service..............All of a sudden you'll get offered money off your bill, it's never much but better than nowt.

To be honest Virgin Media are rubbish, I wouldn't use SKY again if they were the last company on earth and what we are left with arent much good either.

Spoilt for choice arent we ?????????????? Headbang

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PostSubject: Re: Virgin on Demand is Pants :(   Tue Mar 19, 2013 8:36 am

To be fair,

These two big companies do have the monopoly it seems, the only other way is with free view and a pvr, but ive got sky and the pvr and sky has a lot more content, i must admit though the customer service i have received over the years has always been good.


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